Everseen’s Visual AI technology will detect self-checkout errors.

Retail chain The Kroger Co. (NYSE: KR) has selected AI company Everseen to deploy artificial intelligence technology at 2,500 stores across the U.S. Kroger’s objective is to reduce the errors that occur occasionally at self-checkout. The technology will allow customers to self-correct the errors. (Supermarket News)

Everseen AI

Everseen’s platform commenced operations at Kroger stores in March.

It can, in real-time, watch videos, understand complex processes, and intelligently intervene to optimize them.

The system can detect if something is amiss during the customer’s checkout procedure. If the customer is unable to resolve the problem, the AI intervenes and messages a store associate to help out.

A typical problem is an item that doesn’t scan properly into the billing system. Evergreen senses the issue and summons help.

The immediate appearance of the store associate calms customers who may be in a hurry to complete their purchases and are stuck with a non-scanning item.

“Everseen’s unique Visual AI technology is transforming the way retailers can manage their end-to-end operations to drive perpetual inventory accuracy, prevent stock loss, and empower autonomous processes,” said Chris Taylor, chief sales officer for Everseen.

Kroger’s service goals

“We are laser-focused on continuous improvements to customers’ experience across our stores,” said Mike Lamb, vice president of asset protection at Cincinnati-based Kroger. “By leveraging Everseen’s Visual AI and machine learning technology, we’re not only able to remove friction for the customer, but we can also remove controllable costs from the business and redirect those resources to improving the customer experience even more.”

Kroger gained market share and boosted its profits in its second quarter ended August 15. Sales grew 8.2% driven by a continuation of pandemic-fueled home food consumption and digital sales growth of 127%. Operating profit surged 43% compared to the previous year.

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