Last-mile deliveries have become especially important due to the rising demand for home service due to COVID.

DispatchTrack, which solves last-mile logistical challenges for its customers, from complex routing to real-time ETAs,  has raised its first ‘investment’ of $144 million led by Spectrum Equity. (CrunchBase)

DispatchTrack’s platform addresses the last-mile problems faced by merchants, delivery service providers, and consumers across various industries. The platform enables smooth and seamless deliveries in the new era of Amazon-like, at-home service.

Satish Natarajan and Shailu Satish, a husband-and-wife team founded DispatchTrack a decade ago. They were inspired by the poor record of at-home deliveries in terms of late deliveries, poor communications, and inefficiencies, and sensed an opportunity.

At-home delivery solutions

The platform includes industry-leading SaaS solutions such as capacity-aware self-scheduling tools, enterprise-grade route optimization, automated customer communication, and appointment confirmation, dynamic ETA tracking links, mobile apps for change of custody and proof-of-delivery, billing and settlement for delivery service providers and merchants, and real-time visibility for merchants across their network of carriers and drivers.

DispatchTrack effected over 60 million deliveries last year across industries such as furniture, appliances, building materials, food, and beverage distribution, restaurants, field, and home services, grocery, and third-party logistics.

“We built DispatchTrack to help businesses large and small provide superior delivery experiences, streamline operations, and maintain coordination and transparency across all constituents in the last-mile,” said Natarajan, CEO of DispatchTrack in a statement. “With Spectrum’s support, we will continue our rapid pace of innovation and bring best-in-class solutions to more businesses, industries, and geographies.”

Funding is an investment, not an acquisition

TechCrunch has drawn attention to the fact that the funding is coming from a single investor, and is not termed as a buyout.

However, Spectrum Equity’s Vic Parker, managing director, and Vice President Adam Gassin, vice president, will join DispatchTrack’s board of directors.

“The DispatchTrack platform is an exceptionally valuable solution for businesses that recognize the strategic imperative to optimize the delivery experience,” said Vic Parker, Managing Director at Spectrum Equity. “We look forward to helping DispatchTrack transform the last-mile for more businesses across categories and around the world.”

The release from DispatchTrack mentioned that Alliance Bernstein provided senior debt financing.

Related Story:  Venture Capital: Ninja Van Scores $279M in Series D Funding as the Pandemic Boosts Ecommerce