Alkami offers a single platform for retail and business customers.

Connecticut-based Liberty Bank has adopted the Alkami digital banking platform for its business, retail, and mobile banking. Liberty Bank aims to provide an innovative user experience to its customers and position itself for future growth.

The platform will enable the bank to personalize communication channels for both retail and business customers using data. It is an all-important step in the bank’s complete technology overhaul.

Alkami provides cloud-based digital banking solutions for banks and credit unions in the US.

Alkami’s co-founder and chief strategy and product officer, Stephen Bohanon, praised the bank’s efforts to create a complete digital sales and service platform that rivals fintech companies and non-banking platforms like Amazon.

Bohanon added that financial institutions can no longer take a piecemeal approach to digital transformation. Instead, they need to consider the overall experience of their account holders.

A complete digital sales and service platform is necessary to provide the exceptional user experience that financial institutions require today.

Previously, Miami-based Kennebec Savings Bank also signed on with Alkami for its cloud-based digital banking platform.

Liberty Bank, which was founded in 1825, is the largest and oldest independent mutual bank in the United States. With assets exceeding $7 billion, the bank has 56 offices in Connecticut and one in Massachusetts. As a comprehensive financial institution, Liberty offers a wide range of services, including consumer and commercial banking, cash management, home mortgages, business loans, insurance, and investment services.

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Image by Rilson S. Avelar from Pixabay