IMCA Speaker – “Reclaiming Conversation – The Power of Talk in the Digital Age” with Sherry Turkle

Listen to Sherry Turkle, PhD, professor at MIT, author TED Talk giver, discusses her presentation “Reclaiming Conversation in the Financial Services Industry”  – Reminds the attendees of the importance of remembering that we are working with real people.  Listen to her take on the importance of retaining the human dimension.

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